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Privacy Policy

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Last updated: 31/1/26

1. Introduction

Muscularflow Massage (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal and health information in accordance with:

  • The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)

  • The Health Records Act 2001 (Victoria)

This policy applies to our website and our massage therapy services.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

Health Information

To provide massage therapy services safely and effectively, we may collect health information including:

  • Medical history

  • Injuries, conditions, or areas of pain

  • Treatment notes and consent information

Health information is considered sensitive information and is handled with a higher level of care.

3. How We Collect Information

We collect information when you:

  • Use our website contact or booking forms

  • Book an appointment (online, phone, or in person)

  • Complete an intake or consent form

  • Communicate with us via email, phone, or SMS

4. Why We Collect Your Information

We collect your information to:

  • Provide massage therapy services safely and appropriately

  • Manage bookings and appointments

  • Communicate with you about your treatment or appointments

  • Meet legal, regulatory, and professional requirements

5. Use and Disclosure of Information

Your information is used only for the purposes outlined in this policy. Muscularflow Massage does not sell, rent, or trade your personal information.

We may disclose your information:

  • With your consent

  • When required or authorised by law

  • To trusted third-party service providers (such as online booking or practice management systems), only where necessary to deliver our services

6. Storage and Security

We take reasonable steps to protect your personal and health information from misuse, loss, unauthorised access, or disclosure.

7. Access and Correction

You have the right to request access to, or correction of, your personal or health information.

8. Website Analytics and Cookies

Our website may use basic analytics or cookies to understand how visitors use the site. This information is collected anonymously.

9. Complaints

If you have a concern about how your information is handled, please contact us first. If unresolved, you may contact:

  • Office of the Australian Information Commissioner (OAIC)

  • Health Complaints Commissioner (Victoria)

10. Contact Us

Muscularflow Massage
📧 muscularflow@optusnet.com.au
📞 0434 166 540

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